Contact Us & FAQ
Questions? Ask us.
Email us, or send a message on Instagram or TikTok. If your question is about an order, include your order details.
Frequently asked questions
How long will my order take?
Your piece is made in 3 to 5 business days. Delivery then takes 2 to 3 weeks.
Is shipping free?
Yes. Shipping and delivery are free on every order.
How many characters can I add?
The Initial Necklace takes up to 3 letters. The Letter Bracelet and the Letter Necklace take up to 10 letters. Stud Earrings take one letter on each earring. See the personalisation guide.
What are your pieces made of?
Gold pieces are 14K to 18K PVD gold plated stainless steel. Silver pieces are stainless steel, without gold plating. You choose gold or silver on each product card.
I made a mistake in my text. What can I do?
We add exactly the characters you type, so please check before you order. If you spot a mistake straight after ordering, email us right away with your order details. We cannot accept returns for a typo, because every piece carries your own text.
Can I return my piece?
You can tell us within 7 days of your piece arriving if it is faulty, damaged, personalised differently from your text, or not what you ordered. We cannot take a piece back for a change of mind. See Shipping & Returns.
How do I look after my jewellery?
Keep it dry, put it on last, and wipe it with a soft cloth. See the full care guide.
How do you use my personal information?
Only to make and deliver your order and to talk to you about it. Read our Privacy Policy.
Can I share a photo or review of my piece?
Yes, we would love that. See how to share.