PAIA Manual

How to ask for our records.

Prepared under section 51 of the Promotion of Access to Information Act, 2000 (PAIA). Shop224 is a private body. This manual tells you what records we hold and how to ask for them.

Last updated 30 October 2026

Our details

Private body
Shop224
Head of the private body and Information Officer
The owner of Shop224
Instagram
@shop224_za
Address
Shop224 trades online. Our physical and postal address is given on request by email.

The PAIA Guide

The Information Regulator publishes a guide on how to use PAIA. Ask the Regulator for it, or find it on its website.

Helpline
010 023 5207
Physical address
JD House, 27 Stiemens Street, Braamfontein, Johannesburg, 2001
Postal address
P.O. Box 31533, Braamfontein, Johannesburg, 2017

Records

Available without a request
Product information, the Sizing & Care guide, Shipping & Returns, Contact & FAQ, customer reviews shared with permission, our Privacy Policy and this manual.
Records we hold
  • Customer and order records.
  • Financial and tax records.
  • Messages, and photos and reviews shared with permission.
  • Supplier and delivery records.
  • Hosting and security logs, held by our website host.
  • Our policies and agreements.
Records required by other laws
Records that tax, consumer-protection and other laws require us to keep. Ask for them under the law that requires them.

How to request a record

Step 1
Complete the request form for a private body (Form C), which is on the Information Regulator’s website, and email it to [email protected]. Tell us who you are, give proof of your identity, name the record, say how you want to receive it, and say which right you are protecting. If you ask for someone else, include proof that you may act for them.
Step 2
We decide within 30 days. We may extend this by up to 30 days and will tell you why. If we do not reply in time, PAIA treats this as a refusal.
Step 3
If we agree, we tell you any fee and how you will get the record.
Fees
PAIA’s regulations set the request fee, the fee for searching for and preparing a record, and the copying fees. A person asking for their own personal information does not pay the request fee. We tell you the amount first, and may ask for a deposit if finding the record takes a long time.
If we refuse
We may only refuse on the grounds PAIA allows, for example to protect another person’s personal information or confidential business information. We give our reasons in writing. You may then complain to the Information Regulator or apply to a court.

Personal information we process

Purposes
Making and delivering orders, contacting customers, handling returns, keeping legal and financial records, answering questions, and publishing reviews with permission.
Whose and what
Names, phone numbers, shipping addresses, email addresses, order details and messages, about customers, people who contact us and website visitors.
Who receives it
Our delivery partner, our payment provider, and our website host and tools. The authorities, where the law requires.
Outside South Africa
Some providers may store information outside South Africa. We choose providers bound by law or agreement to protect it to a standard similar to POPIA.
Security and your rights
See our Privacy Policy.

Availability

This manual is on this page, and we will email you a copy on request. It was last updated on 30 October 2026.