Shipping & Returns
Shipping and returns, in plain words.
Every piece is personalised to order. Here is how long that takes, how your piece reaches you, and what happens if something is not right.
- Made to order
- 3 to 5 business days
- Before your piece is sent.
- Delivery
- 2 to 3 weeks
- Once your order has been sent. Shipping and delivery are free.
- Return window
- 7 days
- From the day your piece arrives.
Shipping
- Making your piece
- Every piece is personalised to order, so please allow 3 to 5 business days for it to be made before it is sent.
- Delivery time
- Delivery takes 2 to 3 weeks once your order has been sent.
- Shipping cost
- Shipping and delivery are free on every order.
- Tracking
- You will receive tracking details when your order is on its way.
- Your address
- Please check your address before you order. If a parcel comes back to us because of a wrong or incomplete address, we will contact you about sending it again.
Returns
- What we put right
- A piece that is faulty, damaged on the way to you, personalised with different text from what you entered, or not the piece or metal you ordered.
- What we cannot take back
- Every piece is personalised with your own text, so we cannot take a piece back because you changed your mind or the text you entered had a mistake. Please check spelling, spacing and letters before you add a piece to your bag.
- Time limit
- Tell us within 7 days of your piece arriving.
- Keep the packaging
- Please keep the piece and its packaging so we can look at the problem.
Refunds and replacements
- Step 1
- Contact us within 7 days of delivery with your order details and a photo of the problem.
- Step 2
- We will confirm what is wrong and tell you how to send the piece back.
- Step 3
- Once we have checked it, we will remake the piece or refund you, whichever you prefer.
Refunds go back to the original payment method.
Get help
Questions about an order, a delivery or a return? Email [email protected] or message us on Instagram or TikTok at @shop224_za, and include your order details. For a problem with a piece, please add a photo.