How we look after your personal information.

We collect only what we need to make and deliver your order. We collect it from you directly.

• To make, personalise and deliver your order. This is needed to carry out our agreement with you.
• To contact you about your order, your delivery or a return.
• To keep the records the law requires, such as tax and consumer records.
• To answer your questions.
• To show your photo or review, only if you give us permission.
• To keep this website working and secure.

We do not sell your personal information. We send marketing messages only if you agree to receive them, and you can tell us to stop at any time.

• Our delivery partner gets your name, phone number and shipping address, only so they can deliver your order.
• Our payment provider processes your payment. We do not see or keep your full card details.
• Our website host and tools, such as Cloudflare and Google Fonts, process technical data when you visit this website.
• The authorities, only where the law requires it.

We ask these providers to use your information only to serve us and to keep it secure. Some of them may store information on servers outside South Africa. We choose providers that are bound by law, or by agreement, to protect your information to a standard similar to POPIA.

We take reasonable steps to stop your information from being lost, damaged or seen by people who should not see it.

• We ask only for what we need.
• Only the people who need your details to fill your order can see them.
• Customer details are kept in password-protected accounts.
• This website is served over an encrypted (HTTPS) connection.
• We do not keep card numbers.
• We share your details with providers only when it is needed for delivery or payment.

If your personal information is ever accessed or lost without permission, we will tell the Information Regulator and the people affected as soon as reasonably possible, as POPIA requires.

When we no longer need your information, we delete it or make sure it can no longer be linked to you.

When you add a piece to your bag, it is saved in your own browser on your own device, so it is still there when you come back. It is not sent to us. We do not add advertising or tracking cookies to this website. You can remove your saved bag at any time by clearing this site’s data in your browser.

Under POPIA you have the right to:

• ask whether we hold your personal information, and ask for a copy;
• ask us to correct information that is wrong, out of date or incomplete;
• ask us to delete information we no longer need. We may have to keep some records, such as tax records, for the period the law sets;
• object to us using your information;
• withdraw your consent where we rely on it, for example for publishing your photo or review;
• complain to the Information Regulator.

To use any of these rights, email [email protected]. We may ask you to prove who you are, so that we do not give your information to the wrong person. For a formal request for a record, use the process in our PAIA Manual.

Website

inforegulator.org.za

Helpline

010 023 5207

Physical address

JD House, 27 Stiemens Street, Braamfontein, Johannesburg, 2001

Postal address

P.O. Box 31533, Braamfontein, Johannesburg, 2017

To make a complaint, use the Regulator’s POPIA complaint form (Form 5) and the contact details on its website. We would like the chance to put things right first, so please also write to us.

This website is for adults. We do not knowingly collect personal information from anyone under 18, unless a parent or guardian gives it to us.

We may update this policy when something changes. The date at the top of this page shows when it was last updated.